| Q: | How long from placing my order will I receive my furniture? |
|---|---|
| A: |
Your order will normally be delivered and installed in 4 to 5 working days from placement as all of the products you see on our website are available from stock. |
| Q: | What charges if any do you make for delivery and installation? |
| A: |
All of our online prices include delivery and installation to the UK mainland for orders £100 and over. We make a nominal charge of £30 for orders less than £100. Your order will be delivered and carefully installed by our fitters and left ready for your use. |
| Q: | Will you remove my existing furniture? |
| A: |
We can dispose of your existing furniture if we are supplying new, subject to our quotation for this service having been agreed by you and paid for with order. |
| Q: | What should I do if I have a problem with my order? |
| A: |
Should the situation arise, we will endeavour to deal with any problems in a professional and expeditious manner |
| Q: | What is your privacy policy? |
| A: |
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. |
| Q: | What guarantee do your products carry? |
| A: |
All of our products are covered by a manufacturer’s guarantee of two – five years, which varies with each product. In addition, we guarantee that we will do all in our power to rectify any issues. |
| Q: | Why should I buy from you? |
| A: |
We have a solid customer service history and take pride in looking after new and existing clients. We sell a comprehensive range of high quality furniture products to suit all budgets and strive to offer the best to all. |